Responsible for directing the Regional Lead Technicians & Field Service Team to achieve Quality, SLA, and Customer Satisfaction performance results, ensuring adequate field services, schedules, developing the team, and maintaining overall quality Develop Personnel Conduct Client Field AHOD Meeting Team 1n1 Sessions HR Onboarding / Off boarding Responsible for monitoring S

Provide oversight and support in design, configuration, management and implementation of network environments, including Firewall, ISE, LAN, WAN, VOIP connectivity Documentation and detailed technical configuration for network equipment Set up new company sites for accessibility to enterprise applications and VOIP connectivity ISP MPLS and internet circuit provisioning an

Windows 11 deployments Active Directory Computer management Imaging using SCCM Troubleshoot issues that may have been caused by firewall, proxy or antivirus software. Excellent Customer Service skills Work with vendors to help troubleshoot and resolve vendor supported applications Support thin clients, mobility devices, desktops / laptops Citrix / Epic local device settin

Windows 11 deployments Active Directory Computer management Imaging using SCCM Troubleshoot issues that may have been caused by firewall, proxy or antivirus software. Excellent Customer Service skills Work with vendors to help troubleshoot and resolve vendor supported applications Support thin clients, mobility devices, desktops / laptops Citrix / Epic local device settin