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Sr Associate - GCO LP, Associate (Learning Enablement & Operations)
Thousand Oaks, CA
Job Description
Job Title: GCO LP, Associate (Learning Enablement & Operations)
Reporting to: Manager, Training and Development
This position is a hybrid role and will require candidate to support in-person trainings and meetings at client location.
Job Summary
The Training and Development Associate on the GCO Global Learning and Performance (Learning Enablement & Operations) Team supports training events (e.g., New Hire Training, Semester Meetings, Launch Training) in both virtual and live settings. In this vital role, you will be responsible for communicating and collaborating with business unit trainers and leaders on training events, materials, processes, and systems. This individual must have strong written and verbal communication skills, the ability to identify needs, streamline processes, and meet deliverables. This role will help support and understand current operations, redefine processes, and lead client into a seamless and efficient operating model.
Responsibilities of this position will include:
* Support commercial training events for multiple business units (including logistical support during an event)
* Management of participant rosters
* Run and/or distribute reports from various systems (e.g., LMS, Tableau, Zoho)
* Manage communication for training classes (e.g., welcome/travel logistics letters)
* Send communications to participants and coordinate with trainer on class participant responses.
* Reserve conference rooms/neighborhoods, order catering, and manage badge access requests.
* Onsite support during live training events (e.g., post signage, provide office supplies, technical support)
* Managing class surveys (i.e., collecting results/communicating results, archiving)
* Archiving of certain training records (e.g., certifications, training rosters)
* Understand and help support trainers with training tools and technologies (e.g., LMS, Learning Hub, SharePoint, Trainer's Toolbox)
* Help trainers with creating playlists in Learning Hub or updating SharePoint sites, if necessary
* Manage/update new hire checklists and LMS assignment vehicles.
* Collaborate with management on calendars and event planning.
* Monitor specific email inboxes to answer questions, provide information and/or resolve issues.
* Print and ship training materials, as needed.
* Assist in providing documentation for inspections/audits.
* Adhere to processes and standards and suggest improvements.
* Support and drive special projects as needed.
Preferred Qualifications
* Bachelor's degree and 2 years in Learning and Development, Event Management, Business, Pharmaceutical/ Biotechnology Industry OR
* Previous job experience in Learning and Development in the Pharmaceutical/ Biotechnology Industry
* Proven ability / experience coordinating small to large training events.
* Experience with managing relationships with competing demands and priorities
* Strong customer service skills
* Strong time management, organization, and prioritization skills
* Strong problem-solving skills
* Strong written and verbal communication skills
* Exceptional attention to detail with the ability to multi-task
* Ability to work well in teams and interact effectively with various levels of management.
* Willingness to be flexible to meet team goals and priorities.
* Strong computer and database skills with Microsoft Word, PowerPoint, Excel, Outlook, and Teams
* Experience with databases and business analysis tools (e.g., Tableau, Power BI, SharePoint, Learning Management Systems) a plus.
* Able to lift 25 lbs.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.
Reporting to: Manager, Training and Development
This position is a hybrid role and will require candidate to support in-person trainings and meetings at client location.
Job Summary
The Training and Development Associate on the GCO Global Learning and Performance (Learning Enablement & Operations) Team supports training events (e.g., New Hire Training, Semester Meetings, Launch Training) in both virtual and live settings. In this vital role, you will be responsible for communicating and collaborating with business unit trainers and leaders on training events, materials, processes, and systems. This individual must have strong written and verbal communication skills, the ability to identify needs, streamline processes, and meet deliverables. This role will help support and understand current operations, redefine processes, and lead client into a seamless and efficient operating model.
Responsibilities of this position will include:
* Support commercial training events for multiple business units (including logistical support during an event)
* Management of participant rosters
* Run and/or distribute reports from various systems (e.g., LMS, Tableau, Zoho)
* Manage communication for training classes (e.g., welcome/travel logistics letters)
* Send communications to participants and coordinate with trainer on class participant responses.
* Reserve conference rooms/neighborhoods, order catering, and manage badge access requests.
* Onsite support during live training events (e.g., post signage, provide office supplies, technical support)
* Managing class surveys (i.e., collecting results/communicating results, archiving)
* Archiving of certain training records (e.g., certifications, training rosters)
* Understand and help support trainers with training tools and technologies (e.g., LMS, Learning Hub, SharePoint, Trainer's Toolbox)
* Help trainers with creating playlists in Learning Hub or updating SharePoint sites, if necessary
* Manage/update new hire checklists and LMS assignment vehicles.
* Collaborate with management on calendars and event planning.
* Monitor specific email inboxes to answer questions, provide information and/or resolve issues.
* Print and ship training materials, as needed.
* Assist in providing documentation for inspections/audits.
* Adhere to processes and standards and suggest improvements.
* Support and drive special projects as needed.
Preferred Qualifications
* Bachelor's degree and 2 years in Learning and Development, Event Management, Business, Pharmaceutical/ Biotechnology Industry OR
* Previous job experience in Learning and Development in the Pharmaceutical/ Biotechnology Industry
* Proven ability / experience coordinating small to large training events.
* Experience with managing relationships with competing demands and priorities
* Strong customer service skills
* Strong time management, organization, and prioritization skills
* Strong problem-solving skills
* Strong written and verbal communication skills
* Exceptional attention to detail with the ability to multi-task
* Ability to work well in teams and interact effectively with various levels of management.
* Willingness to be flexible to meet team goals and priorities.
* Strong computer and database skills with Microsoft Word, PowerPoint, Excel, Outlook, and Teams
* Experience with databases and business analysis tools (e.g., Tableau, Power BI, SharePoint, Learning Management Systems) a plus.
* Able to lift 25 lbs.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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