Operations Manager

First things First: Who are we?

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada.

About the Position

We are seeking an Operations Manager to help assist the General Manager and/or Asst General Manager in supervising daily operations. Monitors employee performance, identifies safety issues and addresses operational needs. The Operations Manager, Assumes first-line supervision of location employees. Ensures company policies and procedures are followed.

• Assists the General Manager in the day-to-day operational oversight of location operations including billing, payroll, routing/scheduling, DOT & state Dept of Education compliance, accounts receivable and accounts payable, recruitment, and hiring of location employees.
• Ensures drivers have the daily documentation necessary to complete their routes. Ensures completed charter documentation for processing. Coordinates field trips by the assignment of personnel and vehicles. Ensures vehicles dispatched are in proper working condition and daily DVI (pre and post-trip) forms have been submitted.
• Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations. Acts as a backup member of Dispatch or Scheduling team.
• Develops manpower requirements for Dispatchers, Operators, and assists with evaluating trip patterns for run structure revisions.
• Develops procedure manuals for Dispatchers, Road Supervisors, Drivers, and Service Personnel. Holds routine meetings with Dispatch and Scheduling staff to respond to service issues and keep staff abreast of customer or company changes and requirements.
• Completes necessary daily and/or weekly reports for company and customer (stand-by report, Vehicle Maintenance Report, Manpower Report, Service Quality, and Complaint / Commendation Report).
• Tracks and maintains employee attendance system, processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms.
• Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, revenue/cost data, total work hours, total pay hours, customer complaint data, accident data, road call data, and other operations related functions.
• Recommends and disciplines operations personnel. Interviews necessary drivers and staff and completes customer complaint investigations.
• Informs Contract Manager of potential risks in the operation.
• Performs all other duties as assigned and may assist with other areas based on location needs.

Qualifications

• 3-5 years experience in transportation.
• 2-3 years of supervisory experience preferred.
• Experience with safety and DOT compliance and regulation
• Accounting and detailed reporting experience.
• Computer literate with working knowledge of Microsoft Office.
• Ability to effectively prioritize tasks and manage time effectively.
• Ability to appropriately interact with employees of all levels including drivers, customers, senior management, client representatives, union officials, and the general public.
• Work extended hours regularly, including weekends and holidays.
• Demonstrate regular and consistent attendance and punctuality.
• Possess a working vehicle to travel within the service area as needed.
• Meet customer certification requirements in operations software and able to act as a system administrator to assist in resolving local user issues.

First for a Reason

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Diversity & Inclusion

Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you'll have a positive impact on others.

Apply today and get your career on the road with First Transit!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.