First things First: Who are we?

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada.

First Transit is hiring Dispatch Supervisor in Pasadena, CA. Dispatch Supervisor is in charge of all day-to-day field operations. This includes the field direction and guidance of all staff to maintain high levels of customer service and efficiency in a safe manner.

Dispatch Supervisor responsibilities include:

• Counsels, coaches, and trains drivers and dispatchers. Tracks trip performance measures, route begin on time, performance, incidents, etc.
• Ensures that drivers are performing assigned duties correctly and safely and that they meet all job related specifications.
• Prepares operational reports/schedules. Maintains accurate daily records of operations.
• Dispatches as needed. Reconciles previous day deposits.
• Responds to customer comments.
• May assist in driver hiring in accordance with company standards.
• Other responsibilities may include: road checks, routing, training, payroll, and other administrative tasks as required.

Dispatch Supervisor requirements:

• Obtains a valid CDL required to operate all vehicles at location, maintains that license, and must be available to cover different routes periodically as needed
• Must be available to work various shifts including nights, weekends, and holidays as needed
• Communicates job requirements and responsibilities to drivers
• Conducts on-the-scene accident investigation
• assists drivers in preparing accident reports, OSHA reports and safety violations documents
• Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips
• 1 Year Transit / Para-transit driving experience preferred
• Previous Transit / Para-transit supervision experience is a plus
• Strong ability to write clear and precise reports, which includes; emails, explanation of service interruptions and daily events, meet daily reporting and safety requirements

Benefits

We offer $19.75 per hour & a $3,000 sign on bonus after three months, benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Diversity & Inclusion

Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you'll have a positive impact on others.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.