Job Description

Internship Title: Digital Operations Support Intern (Yearlong)

Department: IT

Location: Chicago - In-Person

Overview: The Digital Operations Support Intern will be involved in dynamic day-to-day tasks that ensure TTX employees incidents and requests are fulfilled. The candidate will be accountable for providing technical support to TTX employees, contractors and partners ensuring that escalated issues are properly identified, documented, prioritized, researched, and resolved or escalated quickly and competently. This position will also handle fulfillment-related activities for end user hardware, software and security access request. The candidate will participate in formal organization-wide projects and initiatives

RESPONSIBILITIES:

• Required to assist computer system users, control and monitor incident management activities, document and implement technical procedures and solutions, and confer with management as needed.
• Successfully conducts follow-ups to ensure incident resolution and/or service requests are completed to user satisfaction.
• Develops effective relationships with users and other IT team members to enhance the timeliness and effectiveness of technology solutions.
• Ensure that asset management processes and procedures are strictly followed and that hardware and software inventories are properly maintained and accurate.
• Participate in the development of standards and process improvements, striving for continual improvement and industry best practice methods.
• Demonstrate effective written and verbal communication skills.
• Maintain Service Now incidents and Request tickets in regards to best practices.
• Be a champion of digital security at TTX.

Projects the intern will work on:

• The intern will assist in projects for desktop and laptop deployments, conference and training room technology enhancements, and process improvement
• The intern will assist in on-going day to day needs as well

QUALIFICATIONS:

• Major / minor four-year college or university in Computer Sciences or related curriculum
• Must keep current with technology and an understanding as how to best deploy it.
• Experience with Microsoft technologies and platforms, including Windows Operating System, Active Directory, Microsoft 365, Office, System Center, Service Now and Intune.
• Ability to respond effectively to sensitive inquiries or requests.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Strong, clear and concise communication skills, both orally and in writing
• Strong planning, organizing, and problem analysis skills

About Us

TTX Company is a leading provider of railcars and related freight car management services to the North American rail industry. TTX's pool of railcars is ideal for supporting shippers in the intermodal, automotive, paper & forest, metals, machinery, wind energy and other markets where flatcars, boxcars and gondolas are required.

TTX Company is an Equal Employment Opportunity Employer.