JOB SUMMARY:

Coordinates and supervises all activities on the outbound dock and ensures operations are coordinated efficiently. Models and acts in accordance with our guiding principles and core values.

KEY ACCOUNTABILITIES:

• Develop and maintain excellent service to internal and external customers at all times.

• Plan the daily work schedule by reviewing existing work orders, arrival notices and instructions from customers.

• Assess priorities based on time sensitivity and available resources.

• Assign duties to appropriate warehouse staff.

• Review pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.

• Train new staff in assigned duties, or delegate training responsibility to experienced specialist.

• Monitor quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.

• Assign supervisory duties to experienced specialists acting as leads for lower level warehouse staff.

• Keep abreast of progress or problems.

• Keep manager advised of progress or problems requiring attention on a daily basis.

• Hold regular meetings with warehouse staff to assess group's overall status.

• Provide ideas and suggestions for more efficient operations.

• Promote a positive relationship with clients by providing excellent customer service.

• Provide responsible supervision and control for all department activities.

• Provide training of assigned staff through active recruitment, training, and quality management activities.

• Conduct annual performance reviews for all staff within department.

• Address all employee performance problems promptly and directly in accordance with personnel policies.

• PC literate.

• Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.

Knowledge, Experience & Skills:

Essential Requirements

• High School Degree or GED required.

• Bachelor's Degree in Transportation, Logistics or Supply Chain Management preferred; or an equivalent combination of work experience and completion of the LDP Program.

• Minimum four years related work experience required.

• Minimum one year supervisory or management experience required.

• Minimum three years industry experience preferred.

• Valid state issued driver's license.

• Forklift Driver Certification.

• DOT Dangerous Goods/Hazardous Materials Certification

• Languages and Communication Skills

• Must be able to read, write and speak English fluently.

• Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

• Ability to write reports, business correspondence, and procedure manuals.

• Ability to effectively present information and respond to questions from management, employees and customers.